You can find helpful resources for Lexie B2 Plus Hearing Aids on the Lexie B2 Plus support page.

Setting up your new pair of Lexie B2 Plus Hearing Aids is quick and easy, just follow these steps:

1. Download the Lexie app. (The Lexie app is free to download from the Google Playstore or the Apple App Store)

2. Power on your hearing aids. (Press and hold down the World Volume down button on each hearing aid)

3. Follow the instructions on the Lexie app to finish connecting your hearing aids. (Learn how to wear and use your hearing aids with our video tutorials)

TIP: For the best experience, connect your hearing aids via the Lexie app instead of the Bluetooth® menu on your phone.

For more information about how to use your Lexie B2 Plus Hearing Aids, have a look at the user manual.

Lexie B2 Plus Hearing Aids are self-fitting OTC hearing aids you can buy, fit, program, and control on your own, without help from a healthcare professional.

With the Lexie app you can customize your hearing experience with the in-app hearing test, giving you optional recommended settings to suit your hearing needs. Use the in-app adjustable features to further customize your listening experience.

The lightweight, behind-the-ear (BTE) design of Lexie B2 Plus Hearing Aids is discrete and comfortable enough to wear all day. Lexie B2 Plus Hearing Aids offer clinically proven audiologist-quality customization to help adults 18 years and older with perceived mild-to-moderate hearing loss hear better.

Telling your Lexie B2 Plus Hearing Aids apart is easy. The receiver-in-canal (RIC) wires (the wires attached to your hearing aids) will show you which one is left and right.

Blue is for left and red is for right. Each RIC wire is color coded and your hearing aids are marked with blue or red around the opening where the RIC wire connects.

TIP: Clean one hearing aid at a time so you don't get the parts mixed up.

With regular maintenance and cleaning your hearing aids can last for a long time. It's important to remember that your hearing needs can change over time, so you may need to upgrade your hearing aids with the latest technology.

Lexie Hearing also offers a Protection Plan for your OTC hearing aids. Learn more.

Your Lexie B2 Plus Hearing Aids come with a one-year manufacturer's warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

Your Lexie B2 Plus Hearing Aids have a one-year manufacturer's warranty for any design, materials or workmanship defects.

Please see our Terms & Conditions for more information about our warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

When you buy a pair of Lexie B2 Plus Hearing Aids, you get a rechargeable case, a wire sizing tool, a size 2 receiver-in-canal (RIC) wire (already assembled), domes of different types and sizes, wax guards, a cleaning brush, a USA-C to USA-A cable and your instruction manuals.

When you setup your Lexie B2 Plus Hearing Aids with the Lexie app, you're able to take our in-app hearing test to help build your unique hearing profile. Your results calculate recommended settings. This is your recommended starting point for the World Volume and Treble and Bass for your hearing aids. When you accept the recommended settings your listening experience is customized to your unique hearing profile. You can easily change or adjust your hearing aids' settings from the controls screen of the Lexie app.

NOTE: The hearing aids are pre-assembled with open domes. To complete the in-app hearing test, please remove the open dome and attach a closed dome. Following completion of the test, select a dome that fits comfortably. To ensure accurate results, make sure that you perform the in-app hearing test in a quiet environment free from distractions and that your ears are clear of wax buildup.

The Lexie app applies default settings to your hearing aids should you skip the in-app hearing test or not apply your hearing profile following the test. These default settings can be adjusted to your hearing needs with the Lexie app. You can always complete the in-app hearing test and apply your hearing profile at a later time.

It turns out that not all Android™ phones support call streaming, or what is officially known as Audio Streaming for Hearing Aids (ASHA) compatibility, meaning they support ASHA functionality. To confirm your device is compatible with ASHA, refer to our FAQs at LexieHearing.com. Unfortunately, Lexie cannot guarantee streaming compatibility with all Android devices.

Bluetooth® technology is a wireless standard used in devices to connect and stream information between them, provided all devices are Bluetooth compatible and the Bluetooth feature is switched on.

Bluetooth can be switched off on your smartphone or tablet by accessing the settings page. However, on Lexie B2 Plus Hearing Aids, the Bluetooth function remains on automatically when your hearing aids are powered on. This Bluetooth feature allows commands such as World Volume and or Environment changes to be transmitted wirelessly from the Lexie app to your hearing aids.

NOTE: If the Bluetooth function is switched off on your smartphone or tablet, you won't be able to transfer app adjustments to your Lexie hearing aids or stream phone calls.

Lexie B2 Plus Hearing Aids will also allow you to stream phone calls directly from your iPhone® or Android™ device to your hearing aids using Bluetooth.

NOTE: Streaming will reduce the battery life of your smartphone or tablet and hearing aids.

Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

iOS®:

Your iPhone® should have Bluetooth® and your hearing aids need to be paired with it. If your hearing aids aren't listed in Settings > Accessibility > Hearing Devices > MFi (hearing aids shown as “connected”) you need to connect them to your iPhone by following these steps:

1. Ensure your hearing aids are switched on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. On your iPhone, go to Settings > Bluetooth to ensure Bluetooth is turned on.
3. On your iPhone, go to Settings > General > Accessibility.
4. Under Accessibility tap the MFI Hearing Devices option.
5. Tap on the name and or model number of your hearing aid(s) when it appears on the screen.
6. Tap “Pair “to complete the connection. If you are pairing two hearing aids, you will receive two pairing requests. Each hearing aid will have a checkmark next to it once it's connected to your phone.
7. You will now hear your iPhone ringtone and message alerts directly through your hearing aids.

NOTE: If you're having trouble pairing, power your hearing aids off and back on again before you connect or pair your hearing aids via the Accessibility page on your iPhone.

Android™:

If you completed the “setting up” process, your hearing aids should be paired to your smartphone and ready to stream phone calls if the Bluetooth on your phone is switched on. If you're unable to stream phone calls, complete the following steps:

1. Ensure your hearing aids are powered on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. Ensure Bluetooth is switched on in the Settings screen of your phone.
3. Open the Settings app on your phone.
4. Go to the Bluetooth section.
5. If you see one Lexie B2 Plus Hearing Aid under the Paired Devices list - make sure that it is connected (if not, select it to connect).
6. If you can see two Lexie B2 Plus Hearing Aids under the Paired Devices list, select each to connect to them. (once both hearing aids are connected they should combine into a single connected device "Lexie B2 Plus Hearing Aids").
7. If you don't see any Lexie B2 Plus Hearing Aids under the Paired Devices list, select the option to scan for Bluetooth devices. Both of your Lexie B2 Plus Hearing Aids should appear in the Available Devices section. Select each device from the list and accept any prompts given by your phone regarding Bluetooth pairing. Both options should now appear under the Paired Devices list. Follow step 5 to complete the connection.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

If you use your hearing aids to stream calls wirelessly, you can expect some drain on the battery. However, you should still be able to enjoy up to 18 hours of battery life.

Battery drain will be affected by how often you connect your hearing aids to the Lexie app, and how frequently the Lexie app is used for making adjustments to your hearing aids. This includes the frequency and duration of phone call streaming. If the battery is running low or you are concerned about running out of battery power, you can make manual World Volume adjustments on the Lexie B2 Plus Hearing Aids rather than the app.

Even if you stream for 6 hours, the battery should still last up to 18 hours.

• Make sure Bluetooth® is switched on your smart device.
• Confirm your hearing aids aren't already paired, which may sometimes happen automatically.
• Ensure your smart device and hearing aids are within range for the connection to take place.
• Check that any app or Wi-Fi access needed to work with on the smartphone is on.
• Ensure there is enough data on your phone if Wi-Fi access is not available.
• Unpair other devices that may already be paired with your hearing aids you're trying to pair.
• Consider restarting the pairing process. Make sure to power your hearing aids off and back on again before restarting the pairing process via the Accessibility screen on your iPhone®.
• Ensure airplane mode on your smartphone or device is switched off.

If you are having difficulty streaming from your smartphone (iOS® or Android™) to your hearing aids, follow these steps:

1. Check your phone settings. Your phone might be set to flight mode or Bluetooth® might be switched off.
2. Ensure your hearing aids are fully functional. By ensuring they are: 2.1 Charged. 2.2 Not muted. 2.3 World Volume is turned up to a comfortable level. 2.4 Sound outlet or wax guard is clear of any blockage.
3. Switch Bluetooth off, give it a minute and switch it back on.
4. Power your hearing aids off and back on again. Unpair your hearing aids from your smartphone. Power your hearing aids off and back on again before restarting the pairing process.

If you still experience difficulties, contact one of our Lexie Experts® for support at (800) 449-1336.

Yes, you can still access the Lexie app to make sound and or program changes to your hearing aids while streaming.

Yes, you can make your phone call louder or quieter by pressing the World Volume button on the back of your hearing aid(s) while streaming a phone call.

Here are three ways to adjust the sound while call streaming with your hearing aids:

• Adjust the features in your Lexie app.
• Adjust the World Volume by pressing the control button on the back of your hearing aid(s).
• Adjust the volume on your phone itself.

To make or receive a call, use your phone as you normally would from the screen on your phone.

Speak into your phone by holding your phone near your mouth. You don't need to hold the phone up to your ear or use the speakerphone function.

Should you want to change the phone call delivery mode from streaming to standard phone or speakerphone, press the "Speaker" or "Audio" icon on the phone screen and choose your preferred method.

While on a call, you can still adjust the World Volume, Treble and Bass, and Balance via your Lexie app.

You can also use the World Volume control button on the back of your hearing aids or adjust the volume of your phone.

Streaming for phone call functionality will stop automatically when you end the call. However, your Lexie app will continue to stream commands to your hearing aids as long as the Bluetooth® on your phone is switched on.

iOS®:

Your iPhone® should have Bluetooth® and your hearing aids need to be paired with it. If your hearing aids aren't listed in Settings > Accessibility > Hearing Devices > MFi (hearing aids shown as “connected”) you need to connect them to your iPhone by following these steps:

1. Ensure your hearing aids are powered on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. On your iPhone, go to Settings > Bluetooth to ensure Bluetooth is switched on.
3. On your iPhone, go to Settings > General > Accessibility.
4. Under Accessibility tap the MFI Hearing Devices option.
5. Tap on the name and or model number of your hearing aid(s) when it appears on the screen.
6. Tap “Pair “to complete the connection. If you're pairing two hearing aids, you will receive two pairing requests. Each hearing aid will have a checkmark next to it once it is connected to your phone.
7. You will now hear your iPhone ringtone and message alerts directly through your hearing aids.

NOTE: If you are having trouble pairing or switching to your hearing aids, power them off and back on again before you connect or pair your hearing aids via the Accessibility page on your iPhone.

Android™:

If you completed the “setting up” process, your hearing aids should be paired to your phone and ready to stream phone calls as long as the Bluetoothon your phone is switched on. If you can't stream phone calls, try the following steps:

1. Ensure your hearing aids are powered on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. Ensure Bluetooth is switched on in the Settings screen of your smartphone.
3. Open the Settings app on your phone.
4. Go to the Bluetooth section.
5. If you see one Lexie B2 Plus Hearing Aids under the Paired Devices list - make sure that it is connected (if not, select it to connect).
6. If you can see two Lexie B2 Plus Hearing Aids under the Paired Devices list, select each to connect to them (once both hearing aids are connected they should combine into a single connected device "Lexie B2 Plus Hearing Aids").
7. If you don't see any Lexie B2 Plus Hearing Aids under the Paired Devices list, select the option to scan for Bluetooth devices. Both of your Lexie B2 Plus Hearing Aids should appear in the Available Devices section. Select each hearing aid from the list and accept any prompts given by your phone regarding Bluetooth pairing. Both options should now appear under the Paired Devices list. Follow step 5 to complete the connection.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

iOS®:

Lexie B2 Plus Hearing Aids are compatible with iPhone® version 13 Plus. You can also visit the Apple website to check if your hearing aids are compatible with your iPhone and read more detailed instructions on connecting your devices.

Phone call streaming is enabled for iOS version 13+ and above.

Android™:

Hearing aid call streaming is possible with Android devices with the OS version Android 11 or higher. It's recommended that your Android device be on the latest available operating system to get the best possible performance. Not all Android phones offer this feature so check with your mobile carrier to see if your phone is compatible with direct streaming or Audio Streaming for Hearing Aids (ASHA).

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

iPhone® users with a hearing aid firmware version of 1.13.16 and above are already compatible with phone call streaming and a firmware update isn't required.

Android users with a firmware of 1.13.16 will need to update to the latest firmware version available to enable phone call streaming.

You can verify if you are eligible for a hearing aid aid firmware update by opening your Lexie app and following these steps:

1. Navigate to "Profile" in the top right hand corner of your screen.
2. Tap on 'My Hearing Aids' and then 'Update Firmware'. If you are eligible for an update, follow the firmware update instructions in-app alternately you will see that firmware is up to date.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

You will need to download the update from the Google Play Store. Please follow the steps below to update your Lexie app:

Open the Google Play Store app. At the top right, tap the profile icon. Tap Manage apps & device. Find the “Lexie” app. Tap “Update”.

You can enjoy the following streaming features when your Lexie B2 Plus Hearing Aids are connected to your smartphone on either iOS® or Android™ devices:

Bluetooth® functionality Phone call streaming Control your hearing aids with the Lexie app

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

FOTA stands for Firmware Over-The-Air. It's a way for your hearing aids to wirelessly download and install software updates directly from a product manufacturer, like Lexie Hearing.

This means you don't need to connect your hearing aids to a computer or go to a store for updates, they happen automatically in the background. You'll receive a notification from the Lexie app when an upcoming FOTA update is ready.

You will need to update your Lexie app and download the update from the Google Play Store. To do so, follow these five easy steps:

Open the Google Play Store app, At the top right, tap the profile icon, Tap Manage apps & device, Find the “Lexie” app, Tap “Update”.

First you need to confirm with your phone carrier if your Android™ phone model supports Audio Streaming for Hearing Aids (ASHA) functionality since not all Android phones offer this feature.

If your device is not ASHA-enabled you can still use the Lexie app and hearing aids with your device.

The following devices do not support ASHA:

• Samsung Galaxy A03s, A32 5G, A30
• Motorola Edge

NOTE: This is not an exhaustive list. Confirm with your device manufacturer to see if your device is ASHA-enabled.

Although the following phones are ASHA enabled, their streaming quality is below our performance threshold, and Android streaming will not be made available:

• All Google Pixel phones
• Motorola G 5G 2023

Click here for our FAQs on FOTA and how to update the Lexie app.

No, only Lexie B2 Hearing Aids (manufactured after March 2023) and Lexie B2 Plus Hearing Aids support call streaming.

iPhone® users with a hearing aid firmware version of 1.13.14 and above are already compatible with phone call streaming and a firmware update is not required.

If you're wondering if your product can be upgraded to support iOS® and Android™ streaming, you have two options:

1. Check the firmware version of your hearing aids by navigating to Profile -> My Hearing Aids. If you see a firmware version 1.13.16your hearing aids are eligible to complete this update to enable streaming.

2. Or you can call our Lexie Experts® at 800-499-1336 and they’ll be able to assist you.

You can enjoy the following streaming features when your Lexie B2 Plus Hearing Aids are connected to your Android™ devices:

1. Bluetooth® Functionality,
2. Control your hearing aids via the Lexie app (such as World Volume, Environment changes, etc.), and
3. Phone call streaming.*

*Before purchasing a Lexie hearing aid, please confirm your device is compatible with Audio Streaming for Hearing Aids (ASHA) by referring to our FAQs at LexieHearing.com. Lexie cannot guarantee streaming compatibility with all Android devices. Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

Yes, you can still access the Lexie app to make sound and or program changes to your hearing aids while paired with your smartphone.

While music and media streaming is possible, the streaming function was not designed for this purpose and it will not be able to provide an optimal listening experience.

No. Sounds from the television are amplified like other environmental sounds.

Depending on your listening environment, it may be helpful to sit closer to the television and change the Focus mode to Front.

It's also recommended to limit background noise as much as possible when watching the television, such as closing doors to noisy areas, etc.

We support the latest versions of iOS® and Android™.

Lexie B2 Plus Hearing Aids can connect and remember up to 20 mobile devices or tablets. However, you'll have to download the Lexie app on each device and reconnect your hearing aids. Your hearing aids can only connect to one mobile device or smartphone at a time.

To get the best experience while streaming phone calls with your Lexie B2 Plus Hearing Aids, follow these simple tips:

1. Pairing and setup: Make sure Bluetooth® on your device is switched on and that your Lexie B2 Plus Hearing Aids are paired.

2. Positioning: Hold your phone near your mouth while talking, there’s no need to place it by your ear.

3. Minimize background noise: For clearer conversations, choose a quiet place and adjust the call volume using the Lexie app or your phone’s volume controls.

4. Battery check: Since streaming drains battery faster, ensure your hearing aids are charged before calls.

5. Reduce distractions: Temporarily turn off phone notifications to stay focused on your conversation.

6. Single hearing aid option: If needed, you can mute one hearing aid using the Lexie app to cut out distracting noises.

7. Optimal use: Remember, these tips are tailored for phone calls. While you can stream media, it won't be as effective.

Want more tips? Check out our blog for The Ultimate Guide to Streaming Calls For Android™

NOTE: Depending on the firmware (FW) used by your Lexie B2 Plus Hearing Aids will determine whether your device can stream calls for iOS and or Android.

1. B2 Plus (FW 1.13.16) can stream on iOS and Android. You can update to FW version (1.13.26) in the Lexie app allowing you to stream on iOS and Android.
2. B2 Plus (FW 1.13.27) can stream on iOS and Android.

• From the Lexie app, tap on 'Profile' in the top right-hand corner.
• Tap“Lexie Club”.
• Tap the "Manage membership" button.
• Tap “Cancel my membership”.
• You will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Tap the “Proceed” button.
• The app will display a screen confirming your request for cancellation.
• To close the screen tap “Done”.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

• Navigate to the “Lexie Club” page on the navigation bar.
• Click the “Cancel my membership” button in the section labeled “Already a Lexie Club Member”.
• You will be asked to enter your registered Lexie Club email address.
• After entering your registered email address, you will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Click the “Submit” button.
• The website will display a screen confirming your request for cancellation.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

Yes, Lexie B2 Plus Hearing Aids can stream calls from your iPhone® or Android™ device.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

No, sounds from your TV are amplified like other sounds with the Lexie B2 Plus Hearing Aids.

Here are some tips to hear your television better:

1. Try sit closer to your televsion.
2. Change the Focus mode to Front (You can find this on the Lexie app, just make sure your hearing aids are connected to your smartphone via Bluetooth®).
3. Try limit background noise, for example closing doors to noisy areas.

Environments are groups of settings that you can apply, update or create and quickly switch between depending on your situation or listening needs.

Your app is set with four standard Environments— Noisy Indoor, Outdoors, Music, and Everyday.

These standard Environments can be customized to your listening preferences. You're also able to create and save up to ten additional personal Environments, all customizable to your unique hearing needs.

To set up an Environment for your Lexie B2 Plus Hearing Aids follow these steps:

Customize your standard Environments:

1. On your controls screen set your preferred level of World Volume, Treble and Bass, and Directionality.
2. Tap "Update Environment" at the bottom of the controls screen. Select the Environment you want to apply your settings to.
3. A banner will appear on your Environment controller indicating that your settings have been applied.

Create a new personal Environment:

1. On your controls screen set your preferred level of World Volume, Treble and Bass, and Directionality.
2. Tap "Create new Environment" at the bottom of the controls screen.
3. Type in the name of your new Environment, and a description (optional). Choose a cover photo.
4. Tap "Save Environment". You will be directed back to the controls screen and your new Environment will be enabled. Your Environment can be found by navigating to Environments and then scrolling to the Personal Environments section.

The in-app hearing test is available as part of the Lexie app onboarding process when you set up you Lexie B2 Plus Hearing Aids.

If you opted to take the in-app hearing test at later time, follow these steps:

1. Fit your hearing aids with closed domes.
2. Find a quiet place without any distractions, where you can take the in-app hearing test.

TIP: For accurate results make sure your ears are clear from any wax buildup.

Option 1

1. Access the in-app hearing test by navigating to the "Environments" card on the controls screen.
2. Click on set up my hearing profile and follow the hearing test prompts.

Option 2

1. Click on the human icon in the top right hand corner of your controls screen.
2. Navigate to "My Hearing Aids" and click on "Take hearing test".

TIP: Take the practice test to make sure you're prepared for the in-app hearing test.

7. Follow the instructions to complete the in-app hearing test.

8. After you've completed the in-app hearing test, your recommended hearing profile settings will be available on the "Environments" screen of your app.

TIP: When you're done with the in-app hearing test try different domes and find ones that fit comfortably.

Directionality is a setting that changes the focus of the microphones on your Lexie B2 Plus Hearing Aids to different areas around you.

With the Lexie app you can choose between Front and Everywhere.

• Front: The hearing aid microphone focuses on sound in front of you. This setting can help you hear better during group conversations at a restaurant table when there is a lot of background noise.

• Everywhere: With this setting the hearing aid microphones aren't not focused on sounds in front of you, but help you hear sounds from all directions. This setting is ideal for general awareness and listening.

To adjust Directionality, on your controls screen, scroll to the Directionality controller. You can tap Everywhere or Front to adjust your selection.

TIP: You can save your prefered Directionality setting as a new Environment or update an existing Environment.

Treble and Bass are used to describe the high and low frequency sounds that are transmitted by your Lexie B2 Plus Hearing Aids.

By adjusting the Treble and Bass setting within the Lexie app you can customize your listening experience so that sounds are natural and you have the best listening experience.

To adjust the Treble and Bass setting, navigate to the Equalizer controller on your controls screen. Drag the slider left to adjust Bass, or right to adjust Treble.

TIP: You can save your prefered Treble and Bass setting as a new Environment or update an existing Environment.

You can monitor the battery life of your hearing aids with the Lexie app. The Connection status indicators on your controls screen provide a view of your battery life.

Lexie B2 Plus Hearing Aids also keep track of battery usage and will play a "battery low" voice prompt through your hearing aids, letting you know that it's time to recharge your hearing aids.

Make sure to charge your charging case, giving you an extra 18 hours of runtime when you're on the go.

To clean your Lexie B2 Plus Hearing Aids, follow these steps:

1. After removing your hearing aids, you need to clean three main parts. Domes: Gently remove earwax with the cleaning brush (provided) and wiping the dome. You can use a slightly damp cloth/wipe to remove wax debris from the inside and outside of the dome. Wax Guard: To access the wax guard, remove the dome as per user manual instructions, then use the cleaning brush (provided) to clear wax debris from inside the white wax guard. Remember to replace the dome correctly onto the RIC wire once the wax guard has been cleaned or replaced. Microphones: Gently brush away debris from the microphone openings using the cleaning brush (provided).
2. Keep the receiver-in-canal (RIC) wire and hearing aid body, including the charging contacts, clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
3. Replace the wax guards if you can't clear wax debris and they remain blocked or you notice that your hearing aids sound quieter than usual.

NOTE: If you use hair products or use your hearing aid when they are exposed to a lot of dust and dirt, you can use a lightly damp cloth to clean the hearing aid body.

Even with proper care, your Lexie B2 Plus Hearing Aids' parts will eventually need to be replaced due to normal wear and tear.

By replacing these parts, you'll keep your hearing aids working at their best and ensure the best possible sound quality.

We recommend replacing:

• Domes and Wax Guards every 3 months.
• Receiver-in-the-canal (RIC) wires once a year.

TIP: If your hearing aids sound quieter than usual or if the audio is crackly or intermittent, replace the RIC wire immediately.

Yes, each hearing aid has a built-in and non-removable rechargeable lithium-ion battery.

No. Each Lexie B2 Plus Hearing Aids contains a built-in and non-removable rechargeable lithium-ion battery.

The battery life of the Lexie B2 Plus Hearing Aids, when fully charged, is up to 18 hours with typical usage.

The amount of time your hearing aid battery lasts on a single charge can change depending on how you use it. This is because different volume levels, wearing times, and features like phone call streaming can all affect the battery life.

When you use the phone call streaming feature, your hearing aid battery may drain faster. This is normal. Even if you stream for six hours, your battery should still last up to 18 hours on a single charge. Just keep in mind that using this feature can reduce your overall battery life.

To recharge your Lexie B2 Plus Hearing Aids follow these steps:

1. Insert your hearing aids: Put your hearing aids into the included charging case. Make sure the case's logo is facing towards you.
2. Match the colors: Your hearing aids and charging case have color-coded labels to help you identify which one is which. The blue label is for the left hearing aid and the red label is for the right hearing aid.
3. Connect to a power source: Plug the charging case into a wall outlet using the USB-C charging cable.
4. Charge your hearing aids: Your hearing aids will start charging automatically, they'll take about three hours to be fully charged.

TIP: The charging case can store an extra full charge so you can charge on-the-go, even when not connected to a wall outlet!

Yes it can! Lexie B2 Plus Hearing Aids comes with a rechargeable charging case that can recharge your Lexie B2 Plus Hearing Aids with one extra full charge before the case will need to be connected to a wall outlet to recharge your case and your hearing aids.

You can easily check the charging status of your Lexie B2 Plus Hearing Aids and rechargeable case by looking at the lights inside the case. Here's what you'll see:

• Flashing lights: When the lights are flashing, it means that your hearing aids and/or the case are currently charging.
• Solid lights: When the lights turn solid, it means that your hearing aids and/or the case have reached a full charge.

If you need more information on how to read the charging status lights, you can refer to the "Battery Charging Status" section in your user manual.

A red flashing light indicates that your hearing aids and or charging case are not charging.

Try the following troubleshooting tips to help you get your hearing aids and charging case working again:

• If your charging case or hearing aids have been exposed to high temperatures, let them return to room temperature and then try charging again.
• Try another wall charger or plug your charging case into your computer or laptop.
• Check that the ends of your charging cable for any damage.
• Check that the charging port at the back of your charging case for any damage.

You can also check the user manual to find more trouble shooting tips and tricks.

If you're unable to resolve the issue contact one of our Lexie Experts® using the Lexie app, or call us on (800) 499-1336.

Your Lexie B2 Plus Hearing Aids take three hours to fully charge.

NOTE: It will take longer for the hearing aids to charge if they are in the charging case while the charging case is also charging

You can monitor the battery life of your hearing aids with the Lexie app. The Connection status indicators on your controls screen provide a view of your battery life.

If your hearing aids are connected to the app and the battery level reaches below 20% you will be prompted that your batteries are low. If the hearing aid battery drops below 10% you will be prompted that your batteries are critically low.

If you hear a “battery low” voice prompt from one of the hearing aids, it's time to charge your hearing aids.

You should be able to use your Lexie B2 Plus Hearing Aids immediately after removing them from the charging case for the first time.

Sometimes, there might be a gap between when the hearing aids are made and when you get them, which can lead to the batteries losing some power naturally. If your hearing aids don't connect to your phone right away when you're setting them up, it's a good idea to charge them fully first.

Remember to remove the pull-out label from inside the case before charging for the first time.

If you're still experiencing problems, contact one of our Lexie Experts® using the Lexie app, or call us on (800) 499-1336 or visit lexiehearing.com/us/support

When your Lexie B2 Plus Hearing Aids are fully charged, the lights inside the charging case will stop flashing and turn solid. This indicates that your hearing aids have reached a full charge.

If you'd like to learn more about how to read the status lights in your charging case, you can find more information in the "Battery Charging Status" section of your user manual.

On the Lexie app, your Lexie B2 Plus Hearing Aids may show different battery levels for the left and right hearing aid.

This is because each hearing aid might be set up differently depending on your unique hearing profile. Each hearing aid will then drain their battery differently.

But if your hearing aids are set up with the same settings, their batteries should drain equally.

If you're worried that your hearing aids are not charging properly, try these troubleshooting tips:

• If your charging case or hearing aids have been exposed to extreme temperatures, let them return to room temperature and then try charging again.
• Try another wall charger or plug your charging case into your computer or laptop.
• Check that the ends of your charging cable for any damage.
• Check that the charging port at the back of your charging case for any damage.

TIP: Before charging your Lexie B2 Plus Hearing Aids, make sure to inspect the charging contacts on the hearing aids and inside the case. If you notice any debris or dirt, use a dry lint free cloth to remove debris, ensuring proper contact between the devices. This will help prevent any issues with charging and ensure your hearing aids are getting the charge they need.

If this problem persists, contact one of our Lexie Experts® using the Lexie app, or call us on (800) 499-1336.

You can also check page 98 & 99 of the user manual for more troubleshooting tips.

To keep your Lexie B2 Plus Hearing Aids working properly, it's important to clean the charging contacts at the bottom of your hearing aids and inside the charging case regularly. Simply use a dry, lint-free cloth to wipe them clean.

If you are in a humid area, you may need to take extra steps to keep your hearing aids dry. We recommend placing them in an airtight container with drying crystals or using an electronic hearing aid dryer. However, make sure to choose a dryer that is specifically designed for rechargeable hearing aids, as they operate at lower temperatures than other dryers. Shop now.

Before using an electronic dryer, check the manufacturer's specifications to ensure it's suitable for your rechargeable hearing aids.

TIP: Before charging your Lexie B2 Plus Hearing Aids, check the charging contacts on both the devices and the case for any dirt or debris. Use a dry, lint-free cloth to clean them. This ensures good contact and prevents charging issues.

There are a few reasons why your charging case for your Lexie B2 Plus Hearing Aids is not charging your hearing aids.

Try these troubleshooting tips:

• If your charging case or hearing aids have been exposed to high temperatures, let them return to room temperature and then try charging again.
• Try another wall charger or plug your charging case into your computer or laptop.
• Check that the ends of your charging cable for any damage.
• Check that the charging port at the back of your charging case for any damage.

TIP: You can buy a new charging cable and rechargeable case from Lexie, here.

You can also check page 98 & 99 of the user manual for more troubleshooting tips.

Yes, each Lexie B2 Plus Hearing Aid contains a built-in and non-removable rechargeable lithium-ion battery. It can be taken onto airplanes as carry-on luggage.

No. Each Lexie B2 Plus Hearing Aid contains a built-in and non-removable rechargeable lithium-ion battery.

The following domes are included with your Lexie B2 Plus Hearing Aids:

• 3 x Pairs open domes (Size small, medium, large): These are better for when you have trouble with the sound of your own voice. These domes allow more external sounds into your ear. The hearing aid may seem a bit quieter when you wear one of these domes but it should still sound natural and clear.
• 3 x Pairs closed domes (Size small, medium, large): They are better for when you are having trouble with whistling from your hearing aid or need the hearing aid to be a louder. Your ear will feel more blocked with this dome and it will take a bit of time to get used to your own voice.

When you do the in-app hearing test on the Lexie app make sure your hearing aids are fitted with closed domes.

To replace the receiver-in-canal (RIC) wires on your hearing aids, first, make sure you have the right size RIC wire. Your hearing aids come with a size 2 RIC wire, but you can find different lengths on the Lexie Hearing website. For the best fit, use the “Wire Sizing Tool” included in your package.

Here's how to replace the RIC wires:

1. Remove the old wire:

• Hold the body of the hearing aid at the top, where the RIC wire connects.
• With your other hand, grip the wider end of the wire.
• Avoid twisting the wire. Instead, you can use your fingernail in the groove between the wire and hearing aid to gently lift the wire, making it easier to pull off.
• Be careful not to pull on the wire itself, as this can stretch and break it.

2. Attach the new wire:

• Align the red or blue marking on the new RIC wire with the matching color on the hearing aid.
• Insert the wire into the port until you hear or feel a click.
• Don’t forget to attach a new dome or reuse the one from your previous wire. Align it with the sound outlet and slide it on, then gently tug to ensure it's secure.

TIP: Replace your RIC wires annually, as old or damaged RIC wires can cause your hearing aids to sound quieter or distorted.

Watch the How to Video to see how to replace your RIC wires.

If your receiver-in-canal (RIC) wire isn't working properly, don’t worry! Here’s what you can do:

First check if the RIC wire is damaged:

1. Gently wipe the RIC wire with a dry, lint-free cloth to remove any dirt or debris.
2. Take a close look at the wire for any visible damage, like kinks or stretching.
3. If you see any damage, it’s time to replace the RIC wire right away. If everything looks fine, the issue may be a blocked dome or wax filter.

If the RIC wire isn't damage their maybe a blocked dome or wax guard:

1. Remove the dome from the RIC wire to access the white wax guard.
2. Use the cleaning brush provided to clear any wax or debris from the wax guard. If the blockage doesn't come out, replace the wax guard with a new one. You can find helpful instructions in the user manual or our "how to replace the wax guard" video.
3. Remember to clean both the outside and inside of the dome before putting it back on. Our how-to videos can guide you with this!

TIP: If after cleaning or replacing the wax guards and domes, your hearing aids still sound quieter or the sound quality is off, it maybe time to replace your RIC wire.

You can easily get new RIC wires on the Lexie app or our website.

If you need more help, contact our Lexie Experts® seven days a week from 8am to 9pm EST at (800) 499-1336 or via the Lexie app.

Your receiver-in-canal (RIC) wires can collect dirt and debris, which can affect how well your hearing aids work. If not cleaned regularly, it may even cause the receiver at the end of the wire to stop functioning properly.

Here are the three main parts you need to clean regularly:

RIC Wire: Gently wipe the RIC wire with a soft, lint-free cloth.

Wax guard: This is super important! First, remove the dome to get to the white wax guard. Use the cleaning brush to clear away any wax buildup. If it’s clogged and you can't clean it, it's best to replace it right away.

Domes: Before putting the dome back on, clean both the inside and outside. If there's stubborn wax, try using a slightly damp cloth or wipe to help remove it.

TIP: For the best performance, clean your RIC daily, especially if you have a lot of earwax. But don't go longer than a week without giving it a clean.

If you think your receiver-in-canal (RIC) wire might be faulty or damaged, look out for the following:

Volume: Your hearing aids may sound quieter than normal. Sound quality: You might notice crackling or distorted sounds. Performance: The sound could be intermittent or cut in and out. Visual: There may be visible damage along the wire.

TIP: Make sure to check your whole hearing aid for any visible damage or blockages. Wax blockages in the dome and especially in the wax guard (located under the dome) are often the main causes affecting your hearing aid performance.

You should replace your wax guards every three months, and if you struggle with earwax you may need to replace them more regularly.

You can easily access the wax guard by removing the dome from the receiver-in-canal (RIC) wire. These white filters help keep earwax and debris from affecting your hearing aids' performance. If you notice blockages inside the wax guard that you can't clear with the cleaning brush (included), or if your hearing aids sound quieter than usual, it's time to replace the wax guards.

Don’t forget to clean and re-attach the dome after you've cleaned or replaced the wax guard!

It’s a good idea to make inspecting and cleaning the wax guard part of your weekly, or even daily, routine.

Also, be sure to clean your domes regularly and replace them every 3-4 months, or even sooner if needed.

You can purchase replacement domes and wax guard online through the Lexie hearing website or on your Lexie app.

Shop hearing aid accessories.

Use the wax guard replacement tool included with your new replacement wax guards, follow these steps to fit your new wax guards to your hearing aids:

1. On the hearing aid, remove the dome.

2. At the end of the receiver, insert the smaller, ridged end of the wax guard tool into the center of the white wax guard.

3. Pull out the old wax guard and remove it from the end of the wax guard tool. TIP: Angle the tip of the wax guard tool so it presses against the inside of the wax guard, then pull back to remove it.

4. Pick up the new wax guard and insert the larger, white end of the wax guard tool into the center of the new wax guard.

5. Guide the new wax guard into the receiver so that it's flush with the top of the receiver, then pull the tool straight out. TIP: Be sure the wax guard sits flush against the receiver. This ensures it's secure and helps prevent it from falling off in your ear canal.

6. Reattach the dome. TIP: You should replace your wax guards every three months, and if you struggle with earwax you may need to replace them more regularly.

Wax guards are like a filter that collect wax and moisture. They prevent debris from entering the speaker (receiver) part of your hearing aids.

No, hearing aid wax guards are not the same. Depending on your hearing aids, the size of the wax guard can vary.

We recommend not using wax guards from other hearing aid manufacturers as they can potentially fall out can get lodged in your ear canal.

Get your Lexie wax guards.

No, wearing your hearing aids without the wax guards exposes the speakers to wax buildup, moisture and debris. The wax guards protect your speaker and hearing aid from permanent damage.

If your hearing aids don't switch on, the most common reasons are a low or dead battery or a blockage caused by wax or moisture.

Follow these steps to resolve the issue:

1. Clean your hearing aids and your charging case's charging points with a dry lint-free cloth.

2. Charge your Lexie B2 Plus Hearing Aids and see if the hearing aids power on.

3. If this doesn't help, ensure that your wax guards, domes and microphone inlets are free from wax and moisture. To clean your hearing aids: Use the cleaning brush and a lint-free cloth to remove any debris from the wax guards, domes and microphone inlet. If you're unable to remove wax build-up from the dome and/or wax guard, we recommend replacing them immediately. To dry your hearing aids: using a lint-free cloth remove excess moisture and place your hearing aids with drying crystals in an airtight container overnight.

4. You can also try swapping the left and right hearing aid receiver-in-canal (RIC) wires to determine if the issue is the RIC wire or the hearing aid. Disconnect the RIC wire from the right hearing aid and connect it to the left hearing aid instead. Do the same with the other RIC wire.

If you swap RIC wires and the issue follows the RIC wire to the other hearing aid, the issue is with the RIC wire. However, if you swap RIC wires and the issue stays with the same hearing aid, the issue is with the hearing aid. After testing this, be sure to reconnect the left and right RIC wires to the corresponding hearing aids.

If the steps provided don't resolve your issue, the hearing aid may need service. Give one of our Lexie Experts® a call using the Lexie app or on (800) 499-1336 for further assistance.

Try these general solutions if your Lexie B2 Plus Hearing Aids aren't working correctly:

1. Ensure that your hearing aids are clean, dry and there are clear of earwax blockages and

• Remove any earwax and debris from the domes, wax guards and microphone openings by using the hearing aid brush or a soft, lint-free cloth.
• Keep the receiver-in-canal (RIC) wire and hearing aid body clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
• Replace the wax guards if they get blocked with earwax buildup or you notice that your hearing aids sound quieter than usual.
• To dry: use a lint-free cloth to remove excess moisture and place your hearing aid with drying crystals in an airtight container. Alternatively an electronic hearing aid dryer can be used. Check with the manufacturer to ensure the electronic dryer is compatible with rechargeable hearing aids.

2. Check for available software updates in the Lexie app.

3. Ensure your mobile device is compatible with latest operating versions as prescribed by your mobile phone manufacturer.

4. If Bluetooth® communication is disrupted while in proximity to a Wi-Fi® device or other 2.4 GHz ISM band emitter, move away from the potential interfering source by at least ten feet (three meters) to help regain connectivity.

5. If your hearing aids don't operate as intended, including with the Lexie app, please ensure that they are paired with the appropriate phone or device.

6. Please consult the Troubleshooting section in your user manual for more advice.

If you still need help with your hearing aids, call one of our Lexie Experts® via the Lexie app, or call (800) 499-1336.

You may have accidentally swapped the left and right receiver-in-canal (RIC) wires when you cleaned your hearing aids.

Follow these steps to attach the RIC wires to the correct hearing aids:

1. Disconnect the RIC wire from the right hearing aid.
2. Disconnect the RIC wire from the left hearing aid.
3. Reconnect the RIC wires to the correct hearing aid.

If this problem continues, please contact our Lexie Experts® through the Lexie app, or call (800) 499-1336 so they can assist you with returning your hearing aids, for us to inspect the issue and resolve the issue for you.

Build-up of debris, such as wax, and moisture tend to be the main reasons impeding the sound performance of your hearing aids, including no sound.

Follow the next steps to ensure your hearing aids are clean, dry and clear of ear wax blockages:

• Remove any earwax and debris from the domes, wax guards and microphone openings by using the cleaning brush or a soft, lint-free cloth.
• If unable to clear debris from the wax guards or domes, replace them immediately.
• Keep the receiver-in-canal (RIC) wire and hearing aid body clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
• To dry use a lint-free cloth to remove excess moisture and place your hearing aid with a drying capsule in an airtight container.

Change your hearing aid domes

1. With one hand, gently hold onto the RIC wire right next to where the dome connects to the RIC wire.
2. With your other hand grab onto the front of the dome. Now slowly pull them apart. It should be fairly easy for the dome to release from the RIC wire.
3. Take the new dome and push it slowly firmly onto the slim tube or RIC wire. Ensure that the dome is placed correctly onto the slim tube. You should be able to tug it slightly without removing it.

Change your wax guards

1. Remove the dome from the receiver end of the RIC wire
2. Insert the receiver end of the RIC wire into an empty "USED" slot
3. Remove the receiver from the tool and rotate the tool to display the "NEW" slot.
4. Firmly press the receiver end of the RIC wire into a new white wax guard.
5. Remove the receiver with the new wax guard attached from the tool.
6. Replace the dome over the receiver end of the RIC Wire

If you need help with your hearing aids, call one of our Lexie Experts® via the Lexie app, or call (800) 499-1336.

Clear the Bluetooth® device list on each of your Lexie hearing aids by holding the World Volume down button for 15 seconds until you hear the prompt "Bluetooth device list cleared". Then place your hearing aids in the charging case to power them off.

Remove, clear or unpair your hearing aids from the Bluetooth menu on your Android™ device.

Ensure your hearing aids and Android device are fully charged.

Remove your hearing aids from the charging case and press the World Volume down button for the 3 seconds until a tone plays which will indicate your hearing aid is powered on.

Open the Lexie app and accept the two pairing prompts for your hearing aids.

Clear the Bluetooth® device list on each of your Lexie hearing aids by holding the World Volume down button for 15 seconds, until you hear the prompt "Bluetooth device list cleared". Then place the hearing aids in the charging case to power them off.

On your iPhone®, navigate to Settings-->Accessibility-->Hearing Devices. If your hearing aids are connected under the MFI Hearing Devices section tap "Forget this device".

If you have cleared your Lexie hearing aids from the MFI Hearing Devices or you had no devices previously connected, remove your hearing aids from the charging case and press the World Volume down button for the three seconds until a tone plays which will indicate the hearing aid is powered on.

Return to the Settings-->Accessibility-->Hearing Devices on your iPhone. Your hearing aids should now appear under the MFI Hearing Devices section where you can now tap to pair the hearing aids. You will receive two pairing prompts on your phone which must both be accepted by tapping "pair".

Once your connection is established you'll be redirected to the Lexie app. You can now tap on your selected product and then scan in the Lexie app.

You can easily access the World Volume and Environment Settings from the controls screen within your Lexie app.

Adjust the World Volume by dragging your finger right or left on the slider located on the World Volume controller. To increase volume (make sounds louder) drag the slider right or left to decrease volume (make sounds quieter). You will see the World Volume value update as you adjust the volume on the controller.

To adjust each of your hearing aid's World Volume individually, tap the delink icon on the World Volume controller. You can then adjust the World Volume for your left and right hearing aid individually.

To switch between Environments, select the "Environments" controller on the controls screen. Select your preferred standard Environment or create up to ten personal Environments. Once you have selected an Environment tap back to return to your controls screen.

The controls screen also gives you access to additional features such as the Equalizer for Treble and Bass adjustments and Directionality.

NOTE: The buttons on the back of your hearing aids adjust the World Volume of your hearing aids.

Before you start, make sure that you have:

1. The latest version of the Lexie app downloaded. This can be found in the app store on your smart device.
2. A phone or tablet that is compatible with the Lexie app. The latest supported operating system versions for Android™ and iOS® can be found under “Lexie app” at: https://lexiehearing.com/us/support.
3. Switch off other nearby Bluetooth® devices or move to a room where there is less interference from other electronic devices.
4. Ensure your phone or tablet is charged.

Create an account on the Lexie app. You'll go through a series of steps to connect your hearing aids for the very first time. You'll need to select your hearing aid model and then follow the step by step intstructions of how to power your hearing aids on and connect them to the Lexie app. Remember, your hearing aids need to have sufficient battery to connect to the Lexie app and be within range (6ft/1.8m).

The Lexie app will also check that you have enabled the following:

• Bluetooth on your phone or tablet
• Bluetooth permissions for the Lexie app on your phone or tablet
• Location Services on your Android phone or tablet
• Location Services permissions for the Lexie app on your Android phone or tablet
• Nearby device permissions for the Lexie app on your Android phone or tablet

Open the Bluetooth® menu of your phone or tablet, where you can find a list of devices that have been previously connected. Remove all Lexie devices listed by selecting Forget, Unpair, Delete or something similar. Additionally, clear the Bluetooth device list on your hearing aids. Hold in the bottom volume button on your hearing aid until the prompt states “ Bluetooth device list cleared.” Try connecting again.

If you're having an issue with your iPhone® or tablet's paired Bluetooth® devices follow these steps:

1. Navigate to Settings→Accessibility→ Hearing Devices and check that your hearing aids are connected as MFi Hearing devices.
2. If your hearing aids aren't connected, tap on your hearing aids and pair them to your device.

Another option is to clear the Bluetooth device list on your device, navigate to Settings→Accessibility→ Hearing Devices and check that your hearing aids are connected as MFi Hearing devices. Tap on your hearing aids and ""forget this device."" Clear the Bluetooth device list on your hearing aids by holding down the volume down button until the prompt states ""Bluetooth device list cleared.""

After these steps, try connecting to the Lexie app again following these steps:

1. Insert your hearing aids correctly into the charging case to power them off.
2. Wait a few seconds, and remove your hearing aids from the charging case.
3. Press and hold the volume down button for three seconds, this powers your hearing aids on, allowing the Lexie app to find and connect to your hearing aids.
4. Open the Lexie app on a previously connected phone or tablet to reconnect automatically.
5. If three minutes pass, try placing your hearing aids back in the charging case, and power your hearing aids on using the above steps.

If you see error 772, 773 or 774 displayed continuously, follow these steps:

1. Sign out of the Lexie app. Navigate to Profile (top menu) → Sign out.
2. Clear the Bluetooth® device list on your hearing aid by holding in the volume down button until the voice prompt indicates “ Bluetooth device list cleared.”
3. Sign back into the Lexie app and pair your hearing aids.

If this doesn't resolve the error, contact customer support in the Help Center in the Lexie app.

Insert your hearing aids correctly into the charging case to power them off. Wait a few seconds, and remove your hearing aids from the charging case. Press and hold the volume down button for three seconds, this powers your hearing aids on, allowing the Lexie app to find and connect to your hearing aids. Open the Lexie app on a previously connected phone or tablet to reconnect automatically.

If three minutes pass, try placing your hearing aids back in the charging case, and power your hearing aids on using the above steps.

You can find helpful resources for Lexie B2 Hearing Aids on the Lexie B2 support page.

Setting up your new pair of Lexie B2 Hearing Aids is quick and easy, just follow these steps:

1. Download the Lexie app. (The Lexie app is free to download from the Google Playstore or the Apple App Store)

2. Power on your hearing aids. (Press and hold down the World Volume down button on each hearing aid)

3. Follow the instructions on the Lexie app to finish connecting your hearing aids. (Learn how to wear and use your hearing aids with our video tutorials)

TIP: For the best experience, connect your hearing aids via the Lexie app instead of the Bluetooth® menu on your phone.

For more information about how to use your Lexie B2 Hearing Aids, have a look at the user manual.

Lexie B2 Hearing Aids are self-fitting OTC hearing aids you can buy, fit, program, and control on your own, without help from a healthcare professional.

With the self-tuning Lexie app you can customize your hearing aid settings to suit your unique hearing needs, offering flexibility and making sure you stay in control.

The lightweight, behind-the-ear (BTE) design of Lexie B2 Hearing Aids is discrete and comfortable enough to wear all day. Lexie B2 Hearing Aids offer clinically proven audiologist-quality customization to help adults 18 years and older with perceived mild-to-moderate hearing loss hear better.

Telling your Lexie B2 Hearing Aids apart is easy. The receiver-in-canal (RIC) wires (the wires attached to your hearing aids) will show you which one is left and right.

Blue is for left and red is for right. Each RIC wire is color coded and your hearing aids are marked with blue or red around the opening where the RIC wire connects.

TIP: Clean one hearing aid at a time so you don't get the parts mixed up.

With regular maintenance and cleaning your hearing aids can last for a long time. It's important to remember that your hearing needs can change over time, so you may need to upgrade your hearing aids with the latest technology.

Lexie Hearing also offers a Protection Plan for your OTC hearing aids. Learn more.

Your Lexie B2 Hearing Aids come with a one-year manufacturer's warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

Your Lexie B2 Hearing Aids have a one-year manufacturer's warranty for any design, materials or workmanship defects.

Please see our Terms & Conditions for more information about our warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

When you buy a pair of Lexie B2 Hearing Aids, you get a hearing aid case, a charging case, an ear measuring tool, a size 2 receiver-in-canal (RIC) wire (already assembled), domes of different types and sizes, and a cleaning brush.

It turns out that not all Android™ phones support call streaming, or what is officially known as Audio Streaming for Hearing Aids (ASHA) compatibility, meaning they support ASHA functionality. To confirm your device is compatible with ASHA, refer to our FAQs at LexieHearing.com. Unfortunately, Lexie cannot guarantee streaming compatibility with all Android devices.

Bluetooth® technology is a wireless standard used in devices to connect and stream information between them, provided all devices are Bluetooth compatible and the Bluetooth feature is enabled.

Bluetooth can be switched off on your smartphone or tablet by accessing the settings page. However, on Lexie B2 Hearing Aids, the Bluetooth function remains on automatically when your hearing aids are powered on. This Bluetooth feature allows commands such as World Volume and or Environment changes to be transmitted wirelessly from the Lexie app to your hearing aids.

NOTE: If the Bluetooth function is switched off on your smartphone or tablet, you won't be able to transfer app adjustments to your Lexie hearing aids or stream phone calls.

Lexie B2 Hearing Aids will also allow you to stream phone calls directly from your iPhone® or Android™ device to your hearing aids using Bluetooth.

NOTE: Streaming will reduce the battery life of your smartphone or tablet and hearing aids.

Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

iOS®:

Your iPhone® should have Bluetooth® and your hearing aids need to be paired with it. If your hearing aids aren't listed in Settings > Accessibility > Hearing Devices > MFi (hearing aids shown as “connected”) you need to connect them to your iPhone by following these steps:

1. Ensure your hearing aids are switched on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. On your iPhone, go to Settings > Bluetooth to ensure Bluetooth is turned on.
3. On your iPhone, go to Settings > General > Accessibility.
4. Under Accessibility tap the MFI Hearing Devices option.
5. Tap on the name and or model number of your hearing aid(s) when it appears on the screen.
6. Tap “Pair “to complete the connection. If you are pairing two hearing aids, you will receive two pairing requests. Each hearing aid will have a checkmark next to it once it's connected to your phone.
7. You will now hear your iPhone ringtone and message alerts directly through your hearing aids.

NOTE: If you're having trouble pairing, power your hearing aids off and back on again before you connect or pair your hearing aids via the Accessibility page on your iPhone.

Android™:

If you completed the “setting up” process, your hearing aids should be paired to your smartphone and ready to stream phone calls if the Bluetooth on your phone is switched on. If you're unable to stream phone calls, complete the following steps:

1. Ensure your hearing aids are powered on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. Ensure Bluetooth is switched on in the Settings screen of your phone.
3. Open the Settings app on your phone.
4. Go to the Bluetooth section.
5. If you see one Lexie B2 Hearing Aid under the Paired Devices list - make sure that it is connected (if not, select it to connect).
6. If you can see two Lexie B2 Hearing Aids under the Paired Devices list, select each to connect to them. (once both hearing aids are connected they should combine into a single connected device "Lexie B2 Hearing Aids").
7. If you don't see any Lexie B2 Hearing Aids under the Paired Devices list, select the option to scan for Bluetooth devices. Both of your Lexie B2 Hearing Aids should appear in the Available Devices section. Select each device from the list and accept any prompts given by your phone regarding Bluetooth pairing. Both options should now appear under the Paired Devices list. Follow step 5 to complete the connection.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

If you use your hearing aids to stream calls wirelessly, you can expect some drain on the battery. However, you should still be able to enjoy up to 18 hours of battery life.

Battery drain will be affected by how often you connect your hearing aids to the Lexie app, and how frequently the Lexie app is used for making adjustments to your hearing aids. This includes the frequency and duration of phone call streaming. If the battery is running low or you are concerned about running out of battery power, you can make manual World Volume adjustments on the Lexie B2 Hearing Aids rather than the app.

Even if you stream for 6 hours, the battery should still last up to 18 hours.

• Make sure Bluetooth® is switched on your smart device.
• Confirm your hearing aids aren't already paired, which may sometimes happen automatically.
• Ensure your smart device and hearing aids are within range for the connection to take place.
• Check that any app or Wi-Fi access needed to work with on the smartphone is on.
• Ensure there is enough data on your phone if Wi-Fi access is not available.
• Unpair other devices that may already be paired with your hearing aids you're trying to pair.
• Consider restarting the pairing process. Make sure to power your hearing aids off and back on again before restarting the pairing process via the Accessibility screen on your iPhone®.
• Ensure airplane mode on your smartphone or device is switched off.

If you are having difficulty streaming from your smartphone (iOS® or Android™) to your hearing aids, follow these steps:

1. Check your phone settings. Your phone might be set to flight mode or Bluetooth® might be switched off.
2. Ensure your hearing aids are fully functional. By ensuring they are: 2.1 Charged. 2.2 Not muted. 2.3 World Volume is turned up to a comfortable level. 2.4 Sound outlet or wax guard is clear of any blockage.
3. Switch Bluetooth off, give it a minute and switch it back on.
4. Power your hearing aids off and back on again. Unpair your hearing aids from your smartphone. Power your hearing aids off and back on again before restarting the pairing process.

If you still experience difficulties, contact one of our Lexie Experts® for support at (800) 449-1336.

Yes, you can still access the Lexie app to make sound and or program changes to your hearing aids while streaming.

Yes, you can make your phone call louder or quieter by pressing the World Volume button on the back of your hearing aid(s) while streaming a phone call.

Here are three ways to adjust the sound while call streaming with your hearing aids:

• Adjust the features in your Lexie app.
• Adjust the World Volume by pressing the control button on the back of your hearing aid(s).
• Adjust the volume on your phone itself.

To make or receive a call, use your phone as you normally would from the screen on your phone.

Speak into your phone by holding your phone near your mouth. You don't need to hold the phone up to your ear or use the speakerphone function.

Should you want to change the phone call delivery mode from streaming to standard phone or speakerphone, press the "Speaker" or "Audio" icon on the phone screen and choose your preferred method.

While on a call, you can still adjust the World Volume, Treble and Bass, and Balance via your Lexie app.

You can also use the World Volume control button on the back of your hearing aids or adjust the volume of your phone.

Streaming for phone call functionality will stop automatically when you end the call. However, your Lexie app will continue to stream commands to your hearing aids as long as the Bluetooth® on your phone is switched on.

iOS®:

Your iPhone® should have Bluetooth® and your hearing aids need to be paired with it. If your hearing aids aren't listed in Settings > Accessibility > Hearing Devices > MFi (hearing aids shown as “connected”) you need to connect them to your iPhone by following these steps:

1. Ensure your hearing aids are powered on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. On your iPhone, go to Settings > Bluetooth to ensure Bluetooth is switched on.
3. On your iPhone, go to Settings > General > Accessibility.
4. Under Accessibility tap the MFI Hearing Devices option.
5. Tap on the name and or model number of your hearing aid(s) when it appears on the screen.
6. Tap “Pair “to complete the connection. If you're pairing two hearing aids, you will receive two pairing requests. Each hearing aid will have a checkmark next to it once it is connected to your phone.
7. You will now hear your iPhone ringtone and message alerts directly through your hearing aids.

NOTE: If you are having trouble pairing or switching to your hearing aids, power them off and back on again before you connect or pair your hearing aids via the Accessibility page on your iPhone.

Android™:

If you completed the “setting up” process, your hearing aids should be paired to your phone and ready to stream phone calls as long as the Bluetoothon your phone is switched on. If you can't stream phone calls, try the following steps:

1. Ensure your hearing aids are powered on by pressing the World Volume down buttons for three seconds on each hearing aid.
2. Ensure Bluetooth is switched on in the Settings screen of your smartphone.
3. Open the Settings app on your phone.
4. Go to the Bluetooth section.
5. If you see one Lexie B2 Hearing Aids under the Paired Devices list - make sure that it is connected (if not, select it to connect).
6. If you can see two Lexie B2 Hearing Aids under the Paired Devices list, select each to connect to them (once both hearing aids are connected they should combine into a single connected device "Lexie B2 Hearing Aids").
7. If you don't see any Lexie B2 Hearing Aids under the Paired Devices list, select the option to scan for Bluetooth devices. Both of your Lexie B2 Hearing Aids should appear in the Available Devices section. Select each hearing aid from the list and accept any prompts given by your phone regarding Bluetooth pairing. Both options should now appear under the Paired Devices list. Follow step 5 to complete the connection.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

iOS®:

Lexie B2 Hearing Aids are compatible with iPhone® version 13 Plus. You can also visit the Apple website to check if your hearing aids are compatible with your iPhone and read more detailed instructions on connecting your devices.

Phone call streaming is enabled for iOS version 13+ and above.

Android™:

Hearing aid call streaming is possible with Android devices with the OS version Android 11 or higher. It's recommended that your Android device be on the latest available operating system to get the best possible performance. Not all Android phones offer this feature so check with your mobile carrier to see if your phone is compatible with direct streaming or Audio Streaming for Hearing Aids (ASHA).

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

iPhone® users with a hearing aid firmware version of 1.13.14 and above are already compatible with phone call streaming and a firmware update is not required.

Android users with a firmware of 1.13.14 will need to update to the latest firmware version available to enable phone call streaming.

You can verify if you are eligible for a hearing aid aid firmware update by opening your Lexie app and following these steps:

1. Navigate to "Profile" in the top right hand corner of your screen.
2. Tap on 'My Hearing Aids' and then 'Update Firmware'. If you are eligible for an update, follow the firmware update instructions in-app alternately you will see that firmware is up to date.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

You will need to download the update from the Google Play Store. Please follow the steps below to update your Lexie app:

Open the Google Play Store app. At the top right, tap the profile icon. Tap Manage apps & device. Find the “Lexie” app. Tap “Update”.

You can enjoy the following streaming features when your Lexie B2 Hearing Aids are connected to your smartphone on either iOS® or Android™ devices:

Bluetooth® functionality Phone call streaming Control your hearing aids with the Lexie app

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

FOTA stands for Firmware Over-The-Air. It's a way for your hearing aids to wirelessly download and install software updates directly from a product manufacturer, like Lexie Hearing.

This means you don't need to connect your hearing aids to a computer or go to a store for updates, they happen automatically in the background. You'll receive a notification from the Lexie app when an upcoming FOTA update is ready.

You will need to update your Lexie app and download the update from the Google Play Store. To do so, follow these five easy steps:

Open the Google Play Store app, At the top right, tap the profile icon, Tap Manage apps & device, Find the “Lexie” app, Tap “Update”.

First you need to confirm with your phone carrier if your Android™ phone model supports Audio Streaming for Hearing Aids (ASHA) functionality since not all Android phones offer this feature.

If your device is not ASHA-enabled you can still use the Lexie app and hearing aids with your device.

The following devices do not support ASHA:

• Samsung Galaxy A03s, A32 5G, A30
• Motorola Edge

NOTE: This is not an exhaustive list. Confirm with your device manufacturer to see if your device is ASHA-enabled.

Although the following phones are ASHA enabled, their streaming quality is below our performance threshold, and Android streaming will not be made available:

• All Google Pixel phones
• Motorola G 5G 2023

Click here for our FAQs on FOTA and how to update the Lexie app.

No, only Lexie B2 Hearing Aids (manufactured after March 2023) and Lexie B2 Plus Hearing Aids support call streaming.

iPhone® users with a hearing aid firmware version of 1.13.14 and above are already compatible with phone call streaming and a firmware update is not required.

If you're wondering if your product can be upgraded to support iOS® and Android™ streaming, you have two options:

1. Check the firmware version of your hearing aids by navigating to the Profile -> My Hearing Aids. If you see a firmware version 1.13.14 your hearing aids are eligible to complete this update to enable streaming.

2. Or you can call our Lexie Experts® at 800-499-1336 and they’ll be able to assist you.

You can enjoy the following streaming features when your Lexie B2 Hearing Aids are connected to your Android™ devices:

1. Bluetooth® Functionality,
2. Control your hearing aids via the Lexie app (such as World Volume, Environment changes, etc.), and
3. Phone call streaming.*

*Before purchasing a Lexie hearing aid, please confirm your device is compatible with Audio Streaming for Hearing Aids (ASHA) by referring to our FAQs at LexieHearing.com. Lexie cannot guarantee streaming compatibility with all Android devices. Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

Yes, you can still access the Lexie app to make sound and or program changes to your hearing aids while paired with your smartphone.

While music and media streaming is possible, the streaming function was not designed for this purpose and it will not be able to provide an optimal listening experience.

No, sounds from your TV are amplified like other sounds with the Lexie B2 Hearing Aids.

Here are some tips to hear your television better:

1. Try sit closer to your televsion
2. Change the Focus mode to Front (You can find this on the Lexie app, just make sure your hearing aids are connected to your smartphone via Bluetooth®)
3. Try limit background noise, for example closing doors to noisy areas.

We support the latest versions of iOS® and Android™.

Lexie B2 Hearing Aids can connect and remember up to 20 mobile devices or tablets. However, you'll have to download the Lexie app on each device and reconnect your hearing aids. Your hearing aids can only connect to one mobile device or smartphone at a time.

To get the best experience while streaming phone calls with your Lexie B2 Hearing Aids, follow these simple tips:

1. Pairing and setup: Make sure Bluetooth® on your device is switched on and that your Lexie B2 Hearing Aids are paired.

2. Positioning: Hold your phone near your mouth while talking, there’s no need to place it by your ear.

3. Minimize background noise: For clearer conversations, choose a quiet place and adjust the call volume using the Lexie app or your phone’s volume controls.

4. Battery check: Since streaming drains battery faster, ensure your hearing aids are charged before calls.

5. Reduce distractions: Temporarily turn off phone notifications to stay focused on your conversation.

6. Single hearing aid option: If needed, you can mute one hearing aid using the Lexie app to cut out distracting noises.

7. Optimal use: Remember, these tips are tailored for phone calls. While you can stream media, it won't be as effective.

Want more tips? Check out our blog for The Ultimate Guide to Streaming Calls For Android™

NOTE: Depending on the firmware (FW) used by your Lexie B2 Hearing Aids will determine whether your device can stream calls for iOS and or Android.

1. B2 (FW 1.13.16) can stream on iOS and Android. You can update to FW version (1.13.26) in the Lexie app allowing you to stream on iOS and Android.
2. B2 (FW 1.13.27) can stream on iOS and Android.

• From the Lexie app, tap on 'Profile' in the top right-hand corner.
• Tap“Lexie Club”.
• Tap the "Manage membership" button.
• Tap “Cancel my membership”.
• You will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Tap the “Proceed” button.
• The app will display a screen confirming your request for cancellation.
• To close the screen tap “Done”.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

• Navigate to the “Lexie Club” page on the navigation bar.
• Click the “Cancel my membership” button in the section labeled “Already a Lexie Club Member”.
• You will be asked to enter your registered Lexie Club email address.
• After entering your registered email address, you will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Click the “Submit” button.
• The website will display a screen confirming your request for cancellation.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

Yes, Lexie B2 Hearing Aids can stream calls from your iPhone® or Android™ device.

NOTE: Streaming functionality is designed for phone calls. While music and media streaming is possible, it is not optimal.

No, sounds from your TV are amplified like other sounds with the Lexie B2 Hearing Aids.

Here are some tips to hear your television better:

1. Try sit closer to your televsion.
2. Change the Focus mode to Front (You can find this on the Lexie app, just make sure your hearing aids are connected to your smartphone via Bluetooth®).
3. Try limit background noise, for example closing doors to noisy areas.

Environments are groups of settings that you can apply update or create and quickly switch between depending on your situation or listening needs.

Your app is set with four standard Environments — Noisy Indoor, Outdoors, Music, and Everyday.

These standard Environments can be customized to your listening preferences. You are also able to create and save up to ten additional personal Environments, all customizable to your unique hearing needs.

To set up an Environment for your Lexie B2 Hearing Aids follow these steps:

Customize your standard Environments:

1. On your controls screen set your preferred level of World Volume, Treble and Bass, and Directionality.
2. Tap "Update Environment" at the bottom of the controls screen. Select the Environment you want to apply your settings to.
3. A banner will appear on your Environment controller indicating that your settings have been applied.

Create a new personal Environment:

1. On your controls screen set your preferred level of World Volume, Treble and Bass, and Directionality.
2. Tap "Create new Environment" at the bottom of the controls screen.
3. Type in the name of your new Environment, and a description (optional). Choose a cover photo.
4. Tap "Save Environment". You will be directed back to the controls screen and your new Environment will be enabled. Your Environment can be found by navigating to Environments and then scrolling to the Personal Environments section.

Directionality is a setting that changes the focus of the microphones on your Lexie B2 Hearing Aids to different areas around you.

With the Lexie app you can choose between Front and Everywhere.

• Front: The hearing aid microphone focuses on sound in front of you. This setting can help you hear better during group conversations at a restaurant table when there is a lot of background noise.

• Everywhere: With this setting the hearing aid microphones aren't not focused on sounds in front of you, but help you hear sounds from all directions. This setting is ideal for general awareness and listening.

To adjust Directionality, on your controls screen, scroll to the Directionality controller. You can tap Everywhere or Front to adjust your selection.

TIP: You can save your prefered Directionality setting as a new Environment or update an existing Environment.

Treble and Bass are used to describe the high and low frequency sounds that are transmitted by your Lexie B2 Hearing Aids.

By adjusting the Treble and Bass setting within the Lexie app you can customize your listening experience so that sounds are natural and you have the best listening experience.

To adjust the Treble and Bass setting, navigate to the Equalizer controller on your controls screen. Drag the slider left to adjust Bass, or right to adjust Treble.

TIP: You can save your prefered Treble and Bass setting as a new Environment or update an existing Environment.

You can monitor the battery life of your hearing aids with the Lexie app. The Connection status indicators on your controls screen provide a view of your battery life.

The Lexie B2 Hearing Aids also keep track of battery usage and will play a "battery low" voice prompt through your hearing aids, letting you know that it's time to recharge your hearing aids.

To clean your Lexie B2 Hearing Aids, follow these steps:

1. After removing your hearing aids, you need to clean three main parts. Domes: Gently remove earwax with the cleaning brush (provided) and wiping the dome. You can use a slightly damp cloth/wipe to remove wax debris from the inside and outside of the dome. Wax Guard: To access the wax guard, remove the dome as per user manual instructions, then use the cleaning brush (provided) to clear wax debris from inside the white wax guard. Remember to replace the dome correctly onto the RIC wire once the wax guard has been cleaned or replaced. Microphones: Gently brush away debris from the microphone openings using the cleaning brush (provided).
2. Keep the receiver-in-canal (RIC) wire and hearing aid body, including the charging contacts, clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
3. Replace the wax guards if you can't clear wax debris and they remain blocked or you notice that your hearing aids sound quieter than usual.

NOTE: If you use hair products or use your hearing aid when they are exposed to a lot of dust and dirt, you can use a lightly damp cloth to clean the hearing aid body.

Even with proper care, your Lexie B2 Hearing Aids' parts will eventually need to be replaced due to normal wear and tear.

By replacing these parts, you'll keep your hearing aids working at their best and ensure the best possible sound quality.

We recommend replacing:

• Domes and Wax Guards every 3 months.
• Receiver-in-the-canal (RIC) wires once a year.

TIP: If your hearing aids sound quieter than usual or if the audio is crackly or intermittent, replace the RIC wire immediately.

To charge your Lexie B2 Hearing Aids follow these steps:

1. Always make sure that the contacts of the hearing aid and charger are dry and free of debris before charging.
2. Do not cover the charger case with a cloth or other object while charging.
3. Connect the small end of the USB cable to the port on the back of the charging case.
4. Connect the other end to a USB-A wall charger or computer (not provided).
5. Place the hearing aids in the charging case in their right and left placeholders respectively. The hearing aids will automatically turn off once docked inside the case.
6. The indicator light will flash when the hearing aids are charging. The light will stop flashing and stay solidly lit when the hearing aids are fully charged.
7. When removing the hearing aids from the charging case, make sure to hold the hearing aid by the casing and not by the wire that connects to the receiver.
8. The hearing aids take three hours to fully charge.

You'll know when your Lexie B2 Hearing Aids are fully charged when the charging status lights inside the charging case turn to a solid white light.

See page 62 of the user manual.

Your Lexie B2 Hearing Aids take three hours to fully charge.

You can easily check the charging status of your Lexie B2 Hearing Aids and charging case by looking at the lights inside the case. Here's what you'll see:

• Flashing lights: When the lights are flashing, it means that your hearing aids are currently charging.
• Solid lights: When the lights turn solid, it means that your hearing aids have reached a full charge.

If you need more information on how to read the charging status lights, you can refer to the "Battery Charging Status" section in your user manual.

The battery life of the Lexie B2 Hearing Aids is up to 18 hours with normal use.

However, the battery life per charge can vary depending on several factors, such as:

• The volume level you prefer
• How long you wear your hearing aids
• How often you use the streaming feature to connect to your phone

Keep in mind that using the phone call streaming feature can cause the battery to drain faster. Even if you use this feature for 6 hours, your hearing aid battery should still last up to 18 hours overall.

You can monitor the battery life of your hearing aids with the Lexie app. The Connection status indicators on your controls screen provide a view of your battery life.

If your hearing aids are connected to the app and the battery level reaches below 20% you will be prompted that your batteries are low. If the hearing aid battery drops below 10% you will be prompted that your batteries are critically low.

If you hear a “battery low” voice prompt from one of the hearing aids, it's time to charge the hearing aids.

To know if your charging case is charging your Lexie B2 Hearing Aids, look for the white lights inside the case. When it's connected to a power source, these lights will start glowing.

When your hearing aids are fully charged, the lights will turn solid white, indicating that they're ready to use.

It takes about three hours for your hearing aids to fully charge.

TIP: Before charging your hearing aids in their charging case, make sure they're both clean and dry. This will ensure a smooth and safe charging process. Simply wipe them down with a dry lint free cloth before plugging them in.

You should be able to use your Lexie B2 Hearing Aids immediately after removing them from the charging case for the first time.

Sometimes, there might be a gap between when the hearing aids are made and when you get them, which can lead to the batteries losing some power naturally. If your hearing aids don't connect to your phone right away when you're setting them up, it's a good idea to charge them fully first.

Remember to remove the pull-out label from inside the case before charging for the first time.

If you're still experiencing problems, contact our Lexie Experts® using the Lexie app, or call us on (800) 499-1336 or visit lexiehearing.com/us/support

Yes, each hearing aid contains a built-in and non-removable rechargeable lithium-ion battery. It can be taken onto airplanes as carry-on luggage.

No. Each hearing aid contains a built-in and non-removable rechargeable lithium-ion battery.

No, the charging case must be connected to a wall socket through the USB-C connection, and the Lexie B2 Hearing Aids inserted into their relevant slots, in order for the hearing aids to charge.

On the Lexie app, your Lexie B2 Hearing Aids may show different battery levels for the left and right hearing aid.

This is because each hearing aid might be set up differently depending on your unique hearing profile. Each hearing aid will then drain their battery differently.

But if your hearing aids are set up with the same settings, their batteries should drain equally.

If you're worried that your hearing aids are not charging properly, try these troubleshooting tips:

• If your charging case or hearing aids have been exposed to high temperatures, let them return to room temperature and then try charging again.
• Try another wall charger or plug your charging case into your computer or laptop.
• Check that the ends of your charging cable for any damage.
• Check that the charging port at the back of your charging case for any damage.

TIP: Before charging your Lexie B2 Hearing Aids, make sure to inspect the charging contacts on the hearing aids and inside the case. If you notice any debris or dirt, use a dry lint free cloth to remove debris, ensuring proper contact between the devices. This will help prevent any issues with charging and ensure your hearing aids are getting the charge they need.

If this problem persists, contact our Lexie Experts® using the Lexie app, or call us on (800) 499-1336.

You can also check page 98 & 99 of the user manual for more troubleshooting tips.

To keep your Lexie B2 Hearing Aids working properly, it's important to clean the charging contacts at the bottom of your hearing aids and inside the charging case regularly. Simply use a dry, lint-free cloth to wipe them clean.

If you're in a humid area, you may need to take extra steps to keep your hearing aids dry. We recommend placing them in an airtight container with drying crystals or using an electronic hearing aid dryer. However, make sure to choose a dryer that is specifically designed for rechargeable hearing aids, as they operate at lower temperatures than other dryers. Shop now.

Before using an electronic dryer, check the manufacturer's specifications to ensure it's suitable for your rechargeable hearing aids.

TIP: Before charging your Lexie B2 Hearing Aids check the charging contacts on both the devices and the case for any dirt or debris. Use a dry, lint-free cloth to clean them. This ensures good contact and prevents charging issues.

The following domes are included with your Lexie B2 Hearing Aids:

• 3 x Pairs open domes (Size small, medium, large): These are better for when you have trouble with the sound of your own voice. These domes allow more external sounds into your ear. The hearing aid may seem a bit quieter when you wear one of these domes but it should still sound natural and clear.
• 3 x Pairs closed domes (Size small, medium, large): They are better for when you are having trouble with whistling from your hearing aid or need the hearing aid to be a louder. Your ear will feel more blocked with this dome and it will take a bit of time to get used to your own voice.

To replace the receiver-in-canal (RIC) wires on your hearing aids, first, make sure you have the right size RIC wire. Your hearing aids come with a size 2 RIC wire, but you can find different lengths on the Lexie Hearing website. For the best fit, use the “Wire Sizing Tool” included in your package.

Here's how to replace the RIC wires:

1. Remove the old wire:

• Hold the body of the hearing aid at the top, where the RIC wire connects.
• With your other hand, grip the wider end of the wire.
• Avoid twisting the wire. Instead, you can use your fingernail in the groove between the wire and hearing aid to gently lift the wire, making it easier to pull off.
• Be careful not to pull on the wire itself, as this can stretch and break it.

2. Attach the new wire:

• Align the red or blue marking on the new RIC wire with the matching color on the hearing aid.
• Insert the wire into the port until you hear or feel a click.
• Don’t forget to attach a new dome or reuse the one from your previous wire. Align it with the sound outlet and slide it on, then gently tug to ensure it's secure.

TIP: Replace your RIC wires annually, as old or damaged RIC wires can cause your hearing aids to sound quieter or distorted.

Watch the How to Video to see how to replace your RIC wires.

If your receiver-in-canal (RIC) wire isn't working properly, don’t worry! Here’s what you can do:

First check if the RIC wire is damaged:

1. Gently wipe the RIC wire with a dry, lint-free cloth to remove any dirt or debris.
2. Take a close look at the wire for any visible damage, like kinks or stretching.
3. If you see any damage, it’s time to replace the RIC wire right away. If everything looks fine, the issue may be a blocked dome or wax filter.

If the RIC wire isn't damage their maybe a blocked dome or wax guard:

1. Remove the dome from the RIC wire to access the white wax guard.
2. Use the cleaning brush provided to clear any wax or debris from the wax guard. If the blockage doesn't come out, replace the wax guard with a new one. You can find helpful instructions in the user manual or our "how to replace the wax guard" video.
3. Remember to clean both the outside and inside of the dome before putting it back on. Our how-to videos can guide you with this!

TIP: If after cleaning or replacing the wax guards and domes, your hearing aids still sound quieter or the sound quality is off, it maybe time to replace your RIC wire.

You can easily get new RIC wires on the Lexie app or our website.

If you need more help, contact our Lexie Experts® seven days a week from 8am to 9pm EST at (800) 499-1336 or via the Lexie app.

Your receiver-in-canal (RIC) wires can collect dirt and debris, which can affect how well your hearing aids work. If not cleaned regularly, it may even cause the receiver at the end of the wire to stop functioning properly.

Here are the three main parts you need to clean regularly:

RIC Wire: Gently wipe the RIC wire with a soft, lint-free cloth.

Wax guard: This is super important! First, remove the dome to get to the white wax guard. Use the cleaning brush to clear away any wax buildup. If it’s clogged and you can't clean it, it's best to replace it right away.

Domes: Before putting the dome back on, clean both the inside and outside. If there's stubborn wax, try using a slightly damp cloth or wipe to help remove it.

TIP: For the best performance, clean your RIC daily, especially if you have a lot of earwax. But don't go longer than a week without giving it a clean.

If you think your receiver-in-canal (RIC) wire might be faulty or damaged, look out for the following:

Volume: Your hearing aids may sound quieter than normal. Sound quality: You might notice crackling or distorted sounds. Performance: The sound could be intermittent or cut in and out. Visual: There may be visible damage along the wire.

TIP: Make sure to check your whole hearing aid for any visible damage or blockages. Wax blockages in the dome and especially in the wax guard (located under the dome) are often the main causes affecting your hearing aid performance.

You should replace your wax guards every three months, and if you struggle with earwax you may need to replace them more regularly.

You can easily access the wax guard by removing the dome from the receiver-in-canal (RIC) wire. These white filters help keep earwax and debris from affecting your hearing aids' performance. If you notice blockages inside the wax guard that you can't clear with the cleaning brush (included), or if your hearing aids sound quieter than usual, it's time to replace the wax guards.

Don’t forget to clean and re-attach the dome after you've cleaned or replaced the wax guard!

It’s a good idea to make inspecting and cleaning the wax guard part of your weekly, or even daily, routine.

Also, be sure to clean your domes regularly and replace them every 3-4 months, or even sooner if needed.

You can purchase replacement domes and wax guard online through the Lexie hearing website or on your Lexie app.

Shop hearing aid accessories.

Use the wax guard replacement tool included with your new replacement wax guards, follow these steps to fit your new wax guards to your hearing aids:

1. On the hearing aid, remove the dome.

2. At the end of the receiver, insert the smaller, ridged end of the wax guard tool into the center of the white wax guard.

3. Pull out the old wax guard and remove it from the end of the wax guard tool. TIP: Angle the tip of the wax guard tool so it presses against the inside of the wax guard, then pull back to remove it.

4. Pick up the new wax guard and insert the larger, white end of the wax guard tool into the center of the new wax guard.

5. Guide the new wax guard into the receiver so that it's flush with the top of the receiver, then pull the tool straight out. TIP: Be sure the wax guard sits flush against the receiver. This ensures it's secure and helps prevent it from falling off in your ear canal.

6. Reattach the dome. TIP: You should replace your wax guards every three months, and if you struggle with earwax you may need to replace them more regularly.

Wax guards are like a filter that collect wax and moisture. They prevent debris from entering the speaker (receiver) part of your hearing aids.

No, hearing aid wax guards are not the same. Depending on your hearing aids, the size of the wax guard can vary.

We recommend not using wax guards from other hearing aid manufacturers as they can potentially fall out can get lodged in your ear canal.

Get your Lexie wax guards.

No, wearing your hearing aids without the wax guards exposes the speakers to wax buildup, moisture and debris. The wax guards protect your speaker and hearing aid from permanent damage.

If your hearing aids don't power on, the most common reasons are a low or dead battery or a blockage caused by wax or moisture.

Please follow these steps to resolve the issue:

1. Clean your hearing aids and your charging case's charging points with a dry lint-free cloth.

2. Charge your Lexie B2 Hearing Aids and see if your hearing aids power on.

3. If this doesn't help, ensure that your wax guards, domes and microphone inlets are free from wax and moisture. To clean your hearing aids: Use the cleaning brush and a lint-free cloth to remove any debris from the wax guards, domes and microphone inlet. If you're unable to remove wax build-up from the dome and/or wax guard, we recommend replacing them immediately. To dry your hearing aids: using a lint-free cloth remove excess moisture and place your hearing aids with drying crystals in an airtight container overnight.

4. You can also try swapping the left and right hearing aid receiver-in-canal (RIC) wires to determine if the issue is the RIC wire or the hearing aid. Disconnect the RIC wire from the right hearing aid and connect it to the left hearing aid instead. Do the same with the other RIC wire.

If you swap RIC wires and the issue follows the RIC wire to the other hearing aid, the issue is with the RIC wire. However, if you swap RIC wires and the issue stays with the same hearing aid, the issue is with the hearing aid. After testing this, be sure to reconnect the left and right RIC wires to the corresponding hearing aids.

If the steps provided don't resolve your issue, the hearing aid may need service. Give one of our Lexie Experts® a call using the Lexie app or on (800) 499-1336 for further assistance.

Try these general solutions if your Lexie B2 Hearing Aids aren't working correctly:

1. Ensure that your hearing aids are clean, dry and there are clear of earwax blockages and

• Remove any earwax and debris from the domes, wax guards and microphone openings by using the hearing aid brush or a soft, lint-free cloth.
• Keep the receiver-in-canal (RIC) wire and hearing aid body clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
• Replace the wax guards if they get blocked with earwax buildup or you notice that your hearing aids sound quieter than usual.
• To dry: use a lint-free cloth to remove excess moisture and place your hearing aid with drying crystals in an airtight container. Alternatively an electronic hearing aid dryer can be used. Check with the manufacturer to ensure the electronic dryer is compatible with rechargeable hearing aids.

2. Check for available software updates in the Lexie app.

3. Ensure your mobile device is compatible with latest operating versions as prescribed by your mobile phone manufacturer.

4. If Bluetooth® communication is disrupted while in proximity to a Wi-Fi® device or other 2.4 GHz ISM band emitter, move away from the potential interfering source by at least ten feet (three meters) to help regain connectivity.

5. If your hearing aids don't operate as intended, including with the Lexie app, please ensure that they are paired with the appropriate phone or device.

6. Please consult the Troubleshooting section in your user manual for more advice.

If you still need help with your hearing aids, contact one of our Lexie Experts® via the Lexie app, or call (800) 499-1336.

You may have accidentally swapped the left and right receiver-in-canal (RIC) wires when you cleaned your hearing aids.

Follow these steps to attach the RIC wires to the correct hearing aids:

1. Disconnect the RIC wire from the right hearing aid.
2. Disconnect the RIC wire from the left hearing aid.
3. Reconnect the RIC wires to the correct hearing aid.

If this problem continues, please contact our Lexie Experts® through the Lexie app, or call (800) 499-1336 so they can assist you with returning your hearing aids, for us to inspect the issue and resolve the issue for you.

Build-up of debris, such as wax, and moisture tend to be the main reasons impeding the sound performance of your hearing aids, including no sound.

Follow the next steps to ensure your hearing aids are clean, dry and clear of ear wax blockages:

• Remove any earwax and debris from the domes, wax guards and microphone openings by using the cleaning brush or a soft, lint-free cloth.
• If unable to clear debris from the wax guards or domes, replace them immediately.
• Keep the receiver-in-canal (RIC) wire and hearing aid body clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
• To dry use a lint-free cloth to remove excess moisture and place your hearing aid with a drying capsule in an airtight container.

Change your hearing aid domes

1. With one hand, gently hold onto the RIC wire right next to where the dome connects to the RIC wire.
2. With your other hand grab onto the front of the dome. Now slowly pull them apart. It should be fairly easy for the dome to release from the RIC wire.
3. Take the new dome and push it slowly firmly onto the slim tube or RIC wire. Ensure that the dome is placed correctly onto the slim tube. You should be able to tug it slightly without removing it.

Change your wax guards

1. Remove the dome from the receiver end of the RIC wire
2. Insert the receiver end of the RIC wire into an empty "USED" slot
3. Remove the receiver from the tool and rotate the tool to display the "NEW" slot.
4. Firmly press the receiver end of the RIC wire into a new white wax guard.
5. Remove the receiver with the new wax guard attached from the tool.
6. Replace the dome over the receiver end of the RIC Wire

If you need help with your hearing aids, contact one of our Lexie Experts® via the Lexie app, or call (800) 499-1336.

Clear the Bluetooth® device list on each of your Lexie hearing aids by holding the World Volume down button for 15 seconds, until you hear the prompt "Bluetooth device list cleared". Then place the hearing aids in the charging case to power them off.

Remove, clear or unpair your hearing aids from the Bluetooth menu on your Android™ device.

Ensure your hearing aids and Android device are fully charged.

Remove your hearing aids from the charging case and press the World Volume down button for the three seconds until a tone plays which will indicate the hearing aid is powered on.

Open the Lexie app and accept the two pairing prompts for your hearing aids.

Clear the Bluetooth® device list on each of your Lexie hearing aids by holding the World Volume down button for 15 seconds, until you hear the prompt "Bluetooth device list cleared". Then place your hearing aids in the charging case to power them off.

For hearing aids that have iOS® streaming enabled:

On your iPhone®, navigate to Settings-->Accessibility-->Hearing Devices. If your hearing aids are connected under the MFI Hearing Devices section tap on the cell and tap "Forget this device".

If you have cleared your Lexie hearing aids from the MFI Hearing Devices or you had no devices previously connected, remove your hearing aids from the charging case and press the World Volume down button for the three seconds until a tone plays which will indicate the hearing aid is powered on.

Return to the Settings-->Accessibility-->Hearing Devices on your iPhone. Your hearing aids should now appear under the MFI Hearing Devices section where you can now tap on cell and pair your hearing aids. You will receive two pairing prompts which must both be accepted by tapping "pair".

Once your connection is established you'll be redirected to the Lexie app. You can now tap on your selected product and then scan in the Lexie app.

For hearing aids that don't have iOS streaming enabled:

Clear the Bluetooth device list on each of your Lexie hearing aids by holding the World Volume down button for 15 seconds, until you hear the prompt "Bluetooth device list cleared". Then place your hearing aids in the charging case to power them off.

In Settings--> Bluetooth, ensure your hearing aids are not listed in your Bluetooth menu. If your hearing aids are displayed on your Bluetooth device list. Tap the "i" icon and select to "Forget this device".

Ensure your hearing aids and iPhone are fully charged.

Remove your hearing aids from the charging case and press the World Volume down button for the three seconds until a tone plays which will indicate your hearing aid is powered on.

Open the Lexie app and accept the two pairing prompts for your hearing aids.

You can easily access the World Volume and Environment Settings from the controls screen within your Lexie app.

Adjust the World Volume by dragging your finger right or left on the slider located on the World Volume controller. To increase volume (make sounds louder) drag the slider right or left to decrease volume (make sounds quieter). You will see the World Volume value update as you adjust the volume on the controller.

To adjust each of your hearing aid's World Volume individually, tap the delink icon on the World Volume controller. You can then adjust the World Volume for your left and right hearing aid individually.

To switch between Environments, select the "Environments" controller on the controls screen. Select your preferred standard Environment or create up to ten personal Environments. Once you have selected an Environment tap back to return to your controls screen.

The controls screen also gives you access to additional features such as the Equalizer for Treble and Bass adjustments and Directionality.

NOTE: The buttons on the back of your hearing aids adjust the World Volume of your hearing aids.

Before you start, make sure that you have:

1. The latest version of the Lexie app downloaded. This can be found in the app store on your smart device.
2. A phone or tablet that is compatible with the Lexie app. The latest supported operating system versions for Android™ and iOS® can be found under “Lexie app” at: https://lexiehearing.com/us/support.
3. Switch off other nearby Bluetooth® devices or move to a room where there is less interference from other electronic devices.
4. Ensure your phone or tablet is charged.

Create an account on the Lexie app. You'll go through a series of steps to connect your hearing aids for the very first time. You'll need to select your hearing aid model and then follow the step by step instructions of how to power your hearing aids on and connect them to the Lexie app. Remember, your hearing aids need to have sufficient battery to connect to the Lexie app and be within range (6ft/1.8m).

The Lexie app will also check that you have enabled the following:

• Bluetooth on your phone or tablet
• Bluetooth permissions for the Lexie app on your phone or tablet
• Location Services on your Android phone or tablet
• Location Services permissions for the Lexie app on your Android phone or tablet
• Nearby device permissions for the Lexie app on your Android phone or tablet

Open the Bluetooth® menu of your phone or tablet, where you can find a list of devices that have been previously connected. Remove all Lexie devices listed by selecting Forget, Unpair, Delete or something similar. Additionally, clear the Bluetooth device list on your hearing aids. Hold in the bottom volume button on your hearing aid until the prompt states “ Bluetooth device list cleared.” Try connecting again.

If you see error 772, 773 or 774 displayed continuously, follow these steps:

1. Sign out of the Lexie app. Navigate to Profile (top menu) → Sign out.
2. Clear the Bluetooth® device list on your hearing aid by holding in the volume down button until the voice prompt indicates “ Bluetooth device list cleared.”
3. Sign back into the Lexie app and pair your hearing aids.

If this doesn't resolve the error, contact customer support in the Help Center in the Lexie app.

Insert your hearing aids correctly into the charging case to power them off. Wait a few seconds, and remove your hearing aids from the charging case. Press and hold the volume down button for three seconds, this powers your hearing aids on, allowing the Lexie app to find and connect to your hearing aids. Open the Lexie app on a previously connected phone or tablet to reconnect automatically.

If three minutes pass, try placing your hearing aids back in the charging case, and power your hearing aids on using the above steps.