We recommend that you use your Lexie hearing aid for a trial period of 21 days for you to properly adjust to the new hearing aid. This trial period is not compulsory and if you are not satisfied with your purchase you can return your Lexie hearing aid at any time within 45 days from the date of receipt for a full refund. Please note that all shipping costs or any other costs incurred for the return of your Lexie hearing aid will be for your own account.
To qualify for the above refund you will need to log a call with our contact centre at any time before, but no later than 5pm (ET) on the 45th day after receipt.
Once you have successfully logged your return as aforesaid, we will issue you with a returns authorisation number (“RA Number”) which will be sent to you by email, along with the necessary returns form. You will need to print out this form, fill in the necessary information and send it back to us.
For your Lexie hearing aid to be eligible for return:
- It must be returned with everything that was included in the original packaging (including the Lexie carry case), together with all accessories, instructions and documentation (if any).
- Your Lexie hearing aid must not be damaged, scratched, or soiled. Please treat products and packaging with reasonable care while in your possession. Nothing herein detracts from any right we may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession.
- The RA Number issued to you must be accurately and clearly reflected on the package that is returned.
We are not able to accept the return of any products which do not comply with these conditions. Products returned without a valid RA Number will be deemed not have been validly returned and may be sent back to you at your own expense.
If the product is returned within 45 days of the date of receipt and you have complied with the above conditions you will be entitled to a full refund of the original purchase price.
You may not under any circumstances resell any products purchased from us, whether through the website or any other means.
We offer free shipping throughout the continental United States. Shipping outside of this territory and all return shipping will be for your own account. The risk of loss passes to you upon delivery of a product to a common carrier.